Knowledge Base

Go to Chatbot > Knowledge Base to create the content of your e-shop chatbot.

Figure 1

You can check the box to the left of each title or the one to the left of the bar to select all items and then (Figure 2).

Figure 2

To add new content, tap at the top right. Fill in the fields in the same language: Title, Questions and Content. Add a question by tapping <+ Add Question>, helping the content to be used by the chatbot to answer relevant questions. Choose Type: product, order, category, brand or content (Figure 3).

Figure 3

Tap <Save> to save the changes or <Cancel> to cancel them.